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Overview

Vaile is designed to work seamlessly across a wide range of platforms and browsers. This page outlines the minimum requirements for both the chat widget and dashboard.

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Chat Widget Requirements

The Vaile chat widget is lightweight and compatible with most modern websites.

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Browser Support

Desktop Browsers

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+

Mobile Browsers

  • iOS Safari 14+
  • Chrome Mobile 90+
  • Samsung Internet 14+

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Technical Requirements

  • JavaScript: Must be enabled
  • Cookies: Required for session persistence
  • HTTPS: Recommended for security (required for some features)
  • File Size: ~150KB compressed
  • Load Time: < 1 second on 3G networks
The widget automatically adapts to mobile devices with a full-screen interface

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Dashboard Requirements

Access the Vaile dashboard for managing leads and configuring settings.

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Supported Browsers

  • Chrome 90+ (recommended)
  • Firefox 88+
  • Safari 14+
  • Edge 90+

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Screen Resolution

  • Minimum: 1280x720
  • Recommended: 1920x1080 or higher
  • Mobile: Responsive design for tablets and phones

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Website Integration

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CMS Compatibility

Vaile works with any website or CMS that allows custom HTML:
Add the widget script to your theme’s footer.php or use a plugin like “Insert Headers and Footers”
Use the HTML embed feature to add the widget script
Add the script using Code Injection in Settings → Advanced
Add to theme.liquid file before the closing </body> tag
Simply add the script tag before the closing </body> tag

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Performance Impact

The Vaile widget is optimized for performance:
  • Async Loading: Doesn’t block page rendering
  • Lazy Loading: Only loads when needed
  • CDN Delivery: Global edge servers for fast loading
  • Caching: Intelligent caching reduces bandwidth

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API Requirements

For developers integrating with Vaile’s API:

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Technical Specifications

  • Protocol: HTTPS only
  • Format: JSON
  • Authentication: API key (Bearer token)
  • Rate Limits: 1000 requests per hour
  • Timeout: 30 seconds

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Supported Languages

Our API can be accessed from any programming language that supports HTTP requests: 
// JavaScript/Node.js
const response = await fetch('https://api.vaile.ai/v1/chat', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({ message: 'Hello' })
});

# Python
import requests

response = requests.post(
    'https://api.vaile.ai/v1/chat',
    headers={
        'Authorization': 'Bearer YOUR_API_KEY',
        'Content-Type': 'application/json'
    },
    json={'message': 'Hello'}
)

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Security & Compliance

We take data security seriously and implement industry-standard protections to keep your dealership and customer data safe.
  • Data Encryption: All data transmitted using TLS 1.2+ encryption
  • Privacy First: Your data is never shared with third parties
  • Rate Limiting: Automatic protection against abuse and excessive requests
  • Bot Protection: Advanced detection and blocking of malicious bots
  • Attack Prevention: Real-time protection against common web attacks
  • 99.9% Uptime: Enterprise-grade reliability and monitoring

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Troubleshooting

If you experience any compatibility issues:
  1. Check that your browser meets the minimum requirements
  2. Ensure JavaScript is enabled
  3. Clear your browser cache and cookies
  4. Disable browser extensions that might interfere
  5. Contact [email protected] for assistance