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Overview

After installing the widget, run these basic tests to ensure everything is working properly and matches your dealership’s needs.

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Basic Testing Checklist

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Step-by-Step Testing

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1. Visual Check

Open your website and verify:
  • Widget icon appears in bottom-right corner
  • Icon matches your brand colors (if customized)
  • Widget opens with smooth animation
  • Greeting message displays correctly

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2. Conversation Test

Have a brief conversation with the AI:
  1. Click the widget to open chat
  2. Send a simple greeting: “Hello”
  3. Ask a few business questions:
    • “What are your hours?”
    • “Do you have any SUVs?”
    • “Can I schedule a test drive?”
What to check:
  • Responses are accurate based on your AI Playbook settings
  • Tone matches your brand
  • Information is correct (hours, inventory, services)

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3. Lead Capture Test

Test the lead capture flow:
  1. Express interest in a vehicle
  2. Provide test information when prompted:
  3. Complete the conversation
Use test data only. Delete test leads from your dashboard after testing.

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4. Dashboard Verification

Check your Vaile Dashboard:
  1. Go to Leads section
  2. Verify test lead appears with correct information
  3. View the conversation transcript
  4. Delete the test lead

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5. Mobile Test

Test on your mobile device:
  1. Open your website on a smartphone
  2. Tap the widget icon
  3. Send a test message
  4. Verify full-screen mode works properly
  5. Check keyboard doesn’t block input field

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Brand Alignment Check

Review these aspects of your AI assistant:
  • Tone: Does it sound like your brand?
  • Terminology: Uses your preferred language?
  • Policies: Mentions correct financing, trade-in, service info?
  • Hours: States accurate business hours?
If anything needs adjustment, update your settings in Setup → AI Playbook.

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Common Issues

  • Verify widget key is correct
  • Check script is installed before </body> tag
  • Clear browser cache
  • Update AI Playbook with correct details
  • Add specific policies or rules
  • Test again after saving changes
  • Check internet connection
  • Verify you’re logged into correct dealership
  • Contact support if issue persists

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You’re Ready to Launch

Once these basic tests pass, your widget is ready for customers. The Vaile team handles performance monitoring, uptime, and technical optimization.
Monitor your first few real conversations in the dashboard to see how customers interact with your AI assistant.

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Need Help?

If you encounter any issues: