Documentation Index
Fetch the complete documentation index at: https://docs.vaile.ai/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Track all customer interactions through chat sessions, emails, and phone interactions in one central location. Navigate to Logs in the left-hand menu to view customer activities and system events.
Customer Activities
View all customer interactions including:- Chat Sessions - Complete conversation transcripts
- Email interactions - Email exchanges with customers
- Phone interactions - Phone call logs
Chat Sessions
Each chat session shows:- Timestamp - When the conversation occurred
- Lead status - Whether a lead was created from the session
- Contact information - Customer name, email, and phone (when provided)
Viewing Session Details
Click on any chat session to view: Session Information:- Date and time of interaction
- Session ID
- Customer name (if provided)
- Name
- Email address
- Phone number
- Shows if a new lead was generated from the conversation
- Links to the lead record
- Complete transcript of the chat
- All messages between customer and AI assistant
- Message feedback (thumbs up/down) if provided
Filtering Activities
Use the filter options to find specific interactions:- All time - View all historical sessions
- All Statuses - Filter by session status or outcome
- Search - Search by contact name, email, or session details
System Events
Switch to the System Events tab to view:- Integration sync logs
- System notifications
- Error reports
- Configuration changes
Privacy & Data
Customer conversation data is stored securely and used only for your dealership operations. This data helps you:- Track customer inquiries
- Follow up on leads
- Improve AI assistant responses
- Analyze customer needs