> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vaile.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Logs & Chat Sessions

> View customer interactions and conversation history

## Overview

Track all customer interactions through chat sessions, emails, and phone interactions in one central location.

Navigate to **Logs** in the left-hand menu to view customer activities and system events.

<img src="https://mintcdn.com/vaile/rPY1meaABaF_IDVx/images/logs.webp?fit=max&auto=format&n=rPY1meaABaF_IDVx&q=85&s=aafb8728f35aec012d55bcbe09e554d9" alt="Logs & Chat Sessions" style={{ border: '1px solid #e5e7eb', borderRadius: '8px' }} width="1193" height="909" data-path="images/logs.webp" />

## Customer Activities

View all customer interactions including:

* **Chat Sessions** - Complete conversation transcripts
* **Email interactions** - Email exchanges with customers
* **Phone interactions** - Phone call logs

### Chat Sessions

Each chat session shows:

* **Timestamp** - When the conversation occurred
* **Lead status** - Whether a lead was created from the session
* **Contact information** - Customer name, email, and phone (when provided)

### Viewing Session Details

Click on any chat session to view:

**Session Information:**

* Date and time of interaction
* Session ID
* Customer name (if provided)

**Contact Details:**

* Name
* Email address
* Phone number

**Leads Created:**

* Shows if a new lead was generated from the conversation
* Links to the lead record

**Conversation History:**

* Complete transcript of the chat
* All messages between customer and AI assistant
* Message feedback (thumbs up/down) if provided

## Filtering Activities

Use the filter options to find specific interactions:

* **All time** - View all historical sessions
* **All Statuses** - Filter by session status or outcome
* **Search** - Search by contact name, email, or session details

## System Events

Switch to the **System Events** tab to view:

* Integration sync logs
* System notifications
* Error reports
* Configuration changes

<Tip>
  Review chat sessions regularly to identify common questions and improve your AI Playbook responses.
</Tip>

## Privacy & Data

Customer conversation data is stored securely and used only for your dealership operations. This data helps you:

* Track customer inquiries
* Follow up on leads
* Improve AI assistant responses
* Analyze customer needs